All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer free shipping to the United States for most items.
USPS estimated delivery time is 5-7 days.
We offer international shipping to the following countries: Worldwide.
Shipping charges for your order will be calculated and displayed at checkout.
USPS International estimated delivery time: 7-14 days.
Please contact us at [email protected] for further information regarding shipping and pricing.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hydropolis is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, then we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].
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Contact Hydropolis
2617 Bissonnet St Suite 200
Houston, Texas
77005
[email protected]